Privacy Policy

1. Introduction

CarSarthi ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website carsarthi.in, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

• Name and contact information (email address, phone number)
• Demographic information (city, state, postal code)
• Vehicle preferences and interests
• Account credentials (username and password)
• Payment information (when applicable)

Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Search queries on our platform

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Personalizing your experience on our platform
• Sending you relevant car recommendations and updates
• Processing transactions and sending related information
• Responding to your comments, questions, and requests
• Sending marketing and promotional communications (with your consent)
• Analyzing usage patterns to improve our services
• Detecting and preventing fraudulent activities

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Information Sharing and Disclosure

We may share your information in the following situations:

• With authorized car dealers (with your consent) for test drive bookings
• With service providers who assist in operating our website
• To comply with legal obligations or respond to legal requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, sale, or acquisition of our business

We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Withdraw previously given consent

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

13. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: